The collection is the premium line of a Winnipeg gas fireplace maker, sharing pilot assemblies, valves, and remotes with that company's own models, but built around multi-sided glass, linear burners, and decorative kits. Chimney Sweep Burnaby services every model in it, and this page explains what each family asks of a technician.
The names group into a handful of shapes. The Capella 26, 33, and 36 and the larger IDV43 are direct-vent inserts for an existing masonry or factory-built fireplace. The Solace and Bentley are traditional single-sided fireplaces, and the Bentley ST is the see-through version. The Atrium is a three-sided peninsula that divides two spaces, and the Infinite and Skyline are long linear units with ember glass beds, with Cove, Gemini, Serenity, Solara, Solara II, and Vantage rounding out the older catalogue.
Most of these were built to order with a choice of a millivolt valve or intermittent pilot ignition, and with porcelain liners, coloured ember glass, driftwood, rocks, or logs. The porcelain panels show every fingerprint and are wiped dry with a soft cloth, never sprayed. A Skyline II or III linear unit deserves a specific mention: certain of those fireplaces were recalled in 2019 because a gap in the outer cabinet could let nearby framing overheat. If you own one and do not know whether the free repair was done, stop using it and let us check before the next fire.
The calls on this collection follow its shapes: more glass faces, longer burners, and decorative kits that need careful handling.
Second face of a see-through unit is cloudy - the Bentley ST and Infinite see-through have glass on both sides, and the side nobody cleans fogs first.
Remote dims the flame in jumps or not at all - on intermittent pilot units the flame height is set by a small stepper motor on the valve, and a sticking motor gives exactly this symptom.
Capella insert lets cold air in around its face - the seal between the insert face and the masonry has let go, or nobody blocked off the throat above it.
Blue ember glass has turned grey - carbon on decorative glass that drifted over a burner port; it is lifted, washed, and relaid clear of the ports.
Three-sided Atrium runs hot at one end - one glass panel's gasket has flattened, letting room air into the sealed firebox at that corner.
The rating plate on these fireplaces uses a code as well as a name, and the code carries the detail we need. Codes beginning MQ, such as MQRB5143N on an Infinite, mark the collection. Other models share their base code with the parent company's units, so an Atrium may appear as MCVP42 and a Skyline as ZCVRB3622. The last letters give the fuel, N for natural gas or LP for propane, and an E or IPI marking shows electronic ignition.
That matters because parts for this collection are listed against both names and codes, with serial number breaks on some pilot assemblies. Before you call, take pictures of the plate inside the lower control area, the whole fireplace front, and its media or logs. With the code and serial in hand we can confirm whether your unit needs the millivolt or the intermittent pilot version of a part before anything is ordered.
The control system is where this collection differs most from a basic gas fireplace. A millivolt unit is run by a remote thermostat that switches the valve on and off to hold a set temperature, with flame height left on a manual Hi/Low knob. An intermittent pilot unit usually came with a modulating remote instead: the handset talks to a receiver, which drives a small stepper motor mounted on the valve, turning the flame down in steps as the room approaches its setting.
That motor is sold as its own kit, so a flame that will no longer modulate is often a motor repair rather than a new valve. The remotes themselves are made in natural gas and propane versions and in millivolt and modulating versions, and one ordered for the wrong combination will not work. A battery housing holds the backup cells that let these units light in an outage, and a corroded housing is a common reason a Marquis in Burnaby refuses to start on the first cold night.
Booking goes fastest with the model name, the code from the plate if you can find it, and whether the unit is a single-sided, see-through, three-sided, or insert design. With that, we bring glass cleaner and gaskets for every face, the right pilot parts for the ignition type, and media for the burner. Licensed gas technicians from Chimney Sweep Burnaby carry insurance for the work, and a well-kept unit from this collection keeps its glass clear and its flame even for many winters.
Ring (778) 601-5965 for an appointment, or contact us online and attach a picture of the plate along with a short description of the fault. Marquis owners throughout Burnaby receive a date and a parts estimate from Chimney Sweep Burnaby in reply.
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